Support

Help center

Documentation, tutorials, and FAQs for every feature in the portal.

Start here

The fastest way to get value from the portal.

  1. Create your first application and set its status.
  2. Paste a job description or URL to auto-fill fields.
  3. Review your pipeline on the board and adjust stages.
  4. Track reminders and follow-ups from the Reminders tab.
  5. Check Analytics for response rate and funnel trends.

Guides by feature

Analytics

Measure response rates and funnel conversion.

  • Check the funnel to spot drop-offs.
  • Compare sources to see what converts best.
  • Export CSV for deeper analysis.

Applications

Track every role, status, note, and document.

  • Click New application to open the editor.
  • Use tabs to capture details, interviews, comms, and docs.
  • Save to add the role to your pipeline board.

Automation

Run scrapers and auto-apply safely.

  • Configure your automation profile and credentials.
  • Choose a mode (keyword, single job, or shortlist).
  • Monitor runs and resolve any errors in the log.

Dashboard overview

Your snapshot of pipeline health and recent activity.

  • Review the headline metrics for volume and outcomes.
  • Use filters to focus on a status or time window.
  • Open recent activity to jump into an application quickly.

GDPR & data protection

Understand your data rights and export controls.

  • Open Settings → Data controls to download your data export.
  • Request data deletion and complete identity verification if needed.
  • Review the Security tab for account protection tips.

Job board

Manage scraped roles, shortlist, and auto-apply.

  • Set your target location and fetch latest roles.
  • Open a role to review the details panel.
  • Add to tracker or send to auto-apply.

Reminders

Stay on top of follow-ups and deadlines.

  • Add follow-up dates on the application form.
  • Review upcoming reminders by status.
  • Mark reminders complete once handled.

Settings and billing

Update your profile, plan, and preferences.

  • Visit Settings to update profile and locale.
  • Use the billing calculator to compare plans.
  • Submit verification for student or unemployed discounts.

Smart fill

Extract fields from a URL or job description text.

  • Paste a job URL or description in Smart fill.
  • Run Extract URL or Analyze text.
  • Review the preview and Apply to form.

FAQs by section

Analytics FAQs

Quick answers

How often is analytics refreshed?
Analytics refresh automatically when data changes.
Can I export analytics?
Yes, use the CSV export option on the Analytics page.
Why is my funnel empty?
You need saved applications in multiple statuses to populate the funnel.

Detailed answers

What counts toward response rate?

Response rate is derived from applications that reach Interview or Offer statuses.

How can I compare sources?

Use the source breakdown chart to see which job boards convert best.

Applications FAQs

Quick answers

How do I add a new application?
Click New application, complete the Details tab, then Create.
Can I edit an application later?
Yes. Open the application from the list or board and update it.
What fields are required?
Company, role, and applied date are required to save.

Detailed answers

How does the application editor work?

The editor is organized by tabs. Details captures core fields, Interview stores prep and outcomes, Comms tracks outreach logs, and Documents stores links or notes. Save changes to keep everything in sync with analytics.

Why did my status change after saving?

Status is stored as part of the application record. If you changed it in the form or board, it will overwrite the previous value when you save.

Automation FAQs

Quick answers

What is auto-apply?
Auto-apply uses your automation profile to submit applications.
How do I run a single job?
Paste a job URL in Automation and choose single job mode.
Where do automation logs live?
Check the Automation tab for run status, logs, and errors.

Detailed answers

Why does a run fail immediately?

Common causes are missing credentials, invalid CDP endpoint, or rate limits. Check the error message in the run log and retry.

How do auto-applied jobs show up in the tracker?

Auto-apply creates a new application record with status Applied and a note referencing the automation run.

Billing and account FAQs

Quick answers

Why do I see billing disabled?
Stripe is not configured yet. Once enabled, plans become active.
How do I apply a discount?
Submit verification in Settings. Approved discounts can be applied in checkout.
Can I cancel anytime?
Yes. Use Manage subscription to cancel at period end.

Detailed answers

What is the billing calculator for?

It estimates monthly cost based on scraper runs, auto-applies, and seats, including any add-on packs.

What happens when I delete my account?

Your account is deactivated and a GDPR deletion request is created for identity verification.

GDPR and data rights FAQs

Quick answers

How do I export my data?
Go to Settings → Data controls and click Download my data.
How do I request data deletion?
Use Settings → Data controls → Request data deletion.
What data is included in exports?
Your profile, applications, automation profiles, and run history.

Detailed answers

How long does deletion take?

Deletion requests are queued for identity verification and completed within 30 days. Minimal operational logs are retained briefly for audit and fraud prevention.

Can I download data before deleting?

Yes. Always download your export before requesting deletion because the process is irreversible.

Job board FAQs

Quick answers

How do I refresh the feed?
Use Fetch latest or Refresh feed in the Job Board controls.
Where do job details appear?
Select a job to open its details panel on the right.
What does shortlist mean?
Shortlist marks roles you want to review or auto-apply later.

Detailed answers

Can I bulk act on jobs?

Yes. Select multiple roles and use the bulk actions for delete or apply workflows.

Why are some jobs missing company names?

Scraper sources occasionally omit fields. You can edit the job after adding it to your tracker.

Reminders FAQs

Quick answers

How are reminders created?
Set a follow-up date in an application to create a reminder.
Can I snooze a reminder?
Edit the follow-up date to push it out.
Do reminders sync with status?
Reminders stay attached to the application status.

Detailed answers

What should I do when a reminder is complete?

Update the application status and clear or move the follow-up date.

Security and privacy FAQs

Quick answers

How is my data protected?
Credentials and automation data stay isolated per user account.
Can I export my data?
Use Settings → Data controls to download a GDPR export.
Where do I report an issue?
Use the help contact link below or email support.

Detailed answers

Does automation store my passwords?

Passwords are stored securely and are only used for your automation runs.

How do I request account deletion?

Use Settings → Data controls → Request data deletion. We verify identity, then remove applications, automation profiles, and run history.

Smart fill FAQs

Quick answers

Why is extraction showing 'LLM offline'?
Smart fill is powered by your configured LLM. If the backend can't reach it, a local fallback parser runs instead. Set `LLM_PROVIDER` and the matching API key in the backend `.env` to re-enable LLM extraction.
What happens to my corrections?
Corrections are saved as extraction feedback to improve hints.
Can I extract from a PDF?
Not yet. Paste text from the PDF into Smart fill.

Detailed answers

Which fields can Smart fill extract?

Company, role, location, salary, and job description are extracted and shown in a preview. You can apply them or edit manually.

Why did extraction fail from a URL?

Some job boards block scraping. Use the job description text if the URL is blocked or returns too little text.

Need more help?

If your question is not answered here, reach out to the support team and include screenshots or run IDs where possible.

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